Privacy Policy

We place the highest importance on respecting and protecting your privacy. Our relationship with you is our most important asset. We want you to feel comfortable and confident when using our Platform and Services. The objective of this Policy is for you to better understand the type of information we intend to collect from you, the purpose for which the information collected by us will be used, the use of such information by the parties with whom we will share your information, our policy regarding cookies and identity theft instances, the data security practices of the third-party website links available on our Platform, the data retention policy, and information security measures implemented by us, our disclaimers in relation to Services and the Platform, our policy regarding the changes and updates to this Policy, our policy with respect to withdrawal of your consent, and legal rights and obligations in case of disputes and grievances.

This Privacy Policy (the “Policy”) applies to the use of or access to the website https://smart.tohands.in/ (“Website”) and/or mobile application by the User (hereinafter referred to as “Visitor”, “You” or “Your”)

The platform https://smart.tohands.in/ is owned, operated and provided by Tohands Private Limited, a company registered under Companies Act, 2013, having its registered office at WeWork Oberoi Commerz II, 20th floor, CTS No. 95, 4 B 3 & 4 590, Off W. E. Highway, Oberoi Garden City, Goregaon East, Mumbai, Goregaon East, Maharashtra, India, 400063 (hereinafter referred to as “Tohands”,  “Company”, “We”, “Us” or “Our”). The Website, its sub-domains and other sites/ apps/ other channels including mobile applications maintained by Tohands to enable Services shall be collectively hereinafter referred to as “Platform”. The products and services provided by Tohands through the platform shall be referred as “Services” as defined under the Terms of Use available at _____[TERM OF USE]_____ “Terms” and they are incorporated by reference here. Capitalized terms not defined herein, shall have the meaning set out in the Terms. 

This document is an electronic record in terms of Information Technology Act, 2000 and rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This Policy is published in accordance with the provisions of Rule 3 (1) (a) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and that require publishing the rules and regulations, privacy policy and terms of use for access or usage of https://smart.tohands.in/ Platform.

BY USING THE PLATFORM OR AVAILING THE SERVICES, YOU AGREE TO THIS POLICY. SUBJECT TO APPLICABLE LAWS, THE TERMS OF THIS POLICY (AND ANY CHANGES THERETO) WILL BECOME APPLICABLE TO YOU RETROSPECTIVELY ON AND FROM THE DATE OF YOUR FIRST USE OF THE PLATFORM. IF YOU DO NOT AGREE TO THE TERMS OF THIS POLICY, PLEASE DO NOT USE THE PLATFORM AND SERVICES. FURTHER, BY USING THIS PLATFORM, YOU ALSO CONFIRM THAT YOU ARE EITHER THE OWNER OF OR ARE DULY AUTHORIZED TO USE AND SHARE THE INFORMATION THAT THE PLATFORM MAY REQUIRE, AND THAT YOU USING THE PLATFORM DOES NOT VIOLATE ANY APPLICABLE LAW OR CONTRACT BY WHICH YOU MAY BE BOUND OR IS OTHERWISE PREJUDICIAL TO ANY PERSON. YOU AGREE TO INDEMNIFY THE COMPANY, ITS EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, BUSINESS ASSOCIATES, AFFILIATES, INVESTORS AND AGENTS FROM ANY LOSS, DAMAGE, EXPENSES OR OTHER ADVERSE CONSEQUENCE THEY SUFFER AS A RESULT OF YOUR USAGE OF THE PLATFORM UNLESS SUCH LOSS, DAMAGE, EXPENSES OR OTHER ADVERSE CONSEQUENCE CAN BE ATTRIBUTED TO OUR ACT OR OMISSION.

This Policy primarily describes:

  • the information You provide to Tohands;
  • the information that Tohands collects through Your usage of the Platform, Services or otherwise, which is hosted and operated from India;
  • the information that Tohands collects from its employees or other third parties, business partners or vendors.
  • the use and role of cookies and similar technologies on the Platform; and
  • the security measures Tohands has in place to protect the information that Tohands gathers through the Platform or otherwise.

This Policy also governs Tohands’s collection of information by any other means, including , Your usage of our Services and products or the collection of information by any parent, or subsidiaries of Tohands (“Other Entities”) during Your employment or business association with Tohands. Visitors are encouraged to read this Policy before using the Platform.

  1. Information Gathered by the Tohands
  2. Use and Disclosure of Information Gathered By Tohands
  3. Other Important Notes regarding Tohands’s Privacy Practices
  4. Updating Your Information and Contacting Us 

Please clearly indicate the information that You wish to review or have changed. Tohands will endeavour to comply with Your request as soon as reasonably possible.

  1. Note that despite any removal of or change to Personal Information and SPDI requested there may also be residual information that will remain within Tohands’s databases and other records, which will not be removed or changed.
  • Choice
  1. From time to time, Tohands may ask You to indicate whether You are interested in receiving emails/ SMS and other information from Tohands or not. If you elect to receive these communications, Tohands will occasionally send You emails or other information that match Your requests and offer You promotions and coupons. Consent provided to use email in the contact form for news and offers also provides Tohands the consent to send SMS for the same. 
  2. If at any time You wish to stop receiving these email/SMS communications from Tohands, You may put up a request for discontinuation of sending of such e-mails/SMS by emailing, calling or writing to Tohands using the contact information provided on the Website/ Platform or by using the unsubscribe feature in the email received by You. Please indicate that You wish to stop receiving email/SMS communications from Tohands. However, You shall not have the option of discontinuing the receipt of Critical Emails from Tohands.
  3. In addition, Tohands does not disclose your Personal Information and SPDI to third parties, including Tohands’s subsidiaries and the holding companies, for third-party’s direct marketing purposes if Tohands has received and processed a request from You that your Personal Information and SPDI should not be shared with third parties for such purposes. If You would like to submit such a request, You may do so by emailing, calling or writing to Tohands using the contact information provided above. Please indicate that You request that Tohands should not disclose your Personal Information and SPDI to its subsidiaries and/or other third parties for direct marketing purposes.
  • Changes to This Policy 
  1. Tohands reserves the right to change this Policy, and any of its policies or procedures concerning the treatment of information collected through the Website/ Platform, without prior notice. You can determine when this Policy was last revised by referring to the “Last Updated” at the top of this page. Any changes to the Policy will become effective upon posting of the revised Policy on the Website. Use of the Website/ Platform following such changes constitutes Your acceptance of the revised Policy, then in effect. Tohands encourages You to bookmark this page and to periodically review it to ensure familiarity with the most current version of the Policy.
  2. This Policy represents the sole, authorized statement of Tohands’s practices with respect to the collection of Personal Information and SPDI through the Website/ Platform or otherwise and the manner of use of such information by Tohands. Any summaries of this Policy generated by third party software or otherwise (for example, in connection with the Platform for Privacy Preferences or “P3P”) shall have no legal effect, shall not be binding on Tohands, shall not be relied upon in substitute for this Policy, and neither supersede nor modify this Policy.
  • Consent Amendments; Law 
  1. By using this Website or by seeking or availing any products and services You consent to the terms of this Policy and to the use and management of Personal Information and SPDI including, Payment Information by Tohands for the purposes and in the manner herein provided. Should this Policy change, Tohands intend to take every reasonable step to ensure that these changes are brought to Your attention by posting the updated Policy on the Website. You agree and declare that You provide all information to Us voluntarily. Collection, use and disclosure of Personal Information and SPDI requires Your express consent. You are providing Us with Your express consent to Our use, collection, and disclosure of the Personal Information and SPDI. All information disclosed by You shall be deemed to be disclosed willingly and without any coercion. You may choose to not provide Us with Personal Information and SPDI, but in the event that You do so, we will be unable to provide You access to the Website/ Platform or any service or part thereof.
  2. You accept the terms hereof and hereby consent to the storage and processing of Personal Information and SPDI by third parties and in any of location within or outside India. The Company will make best efforts to ensure that the third party or the location to which the SPDI is transferred affords same level of data protection as would be afforded under Indian law. By continuing to use the Website/ Platform, products or service, You provide Your consent for transfer, sharing and disclosure of such Personal Information or SPDI by Us in accordance with this Policy.

  • Identity Theft 
  • There may be instances when You receive a seemingly legitimate-looking email asking for Your personal information such as Your credit card details, bank account details, one-time passwords, contact information, etc. Tohands will never ask for such information from You via email. 
  • Such activities are usually carried out by unauthorized individuals and are illegal in nature. They are called phishing or identity theft. In case of any suspicion of such activity or on receiving such an email You should be certain that the same was not sent by Us, we advise You not to respond to such email and intimate Us about any such attempts at the earliest.
  1. Disclaimer
  2. We make no representation as to providing or storing backup copies of any information submitted to Us. You shall be solely responsible to ensure that You maintain backup copies of such information and in the event of any malfunctioning or failing of the Platform for any reason whatsoever (including on account of maintenance), You may be required to resubmit such information.
  3. Although We take appropriate steps to maintain the security of information We collect from You, We assume no responsibility of whatsoever nature as to make good the losses and damages You may incur, due to privacy and/or security breach of Your information. We shall not be liable for any loss or damage sustained by reason of disclosure (inadvertent or otherwise) of any information and/or omission or inaccuracy with respect to any information so disclosed and used whether in pursuance of a legal process or otherwise.
  4. We provide high encryption and data security measures to protect transactions details, app data, website information, and UPI data. However, in the event of a data breach due to bugs, hacking, or other unauthorized access, the Company shall not be liable for any loss of such data because of reasons beyond the control of the Company. Users are encouraged to take additional security precautions where necessary.
  5. Governing Law – This Policy shall be governed by and construed and enforced in accordance with the laws of India. Any controversies, conflicts, disputes, or differences arising out of this Policy shall be resolved by arbitration seated at      Bangalore, Karnataka in accordance with the Arbitration and Conciliation Act, 1996 for the time being in force, which is deemed to be incorporated by reference in this Clause. The tribunal shall consist of 1 (one) arbitrator appointed mutually by the Parties. The language of the arbitration shall be English. The parties to the arbitration shall keep the arbitration confidential and not disclose to any person, other than on a need to basis or to legal advisors unless required to do so by law. The decision of the arbitrator shall be final and binding on all the Parties hereto. Subject to other provisions in this Clause, courts in      Bangalore shall have exclusive jurisdiction over all issues arising out of this Policy.